Patriot’s Craft Ordering Policy

1. Order Acceptance and Refusal

Patriot’s Craft reserves the right to refuse any service or order for specific reasons, including:

• Inappropriate customization requests
• Abusive behavior
• Requests that conflict with our values

2. Customization Requests

Lead Time: Production begins within 24–48 hours of payment. Custom orders for cutting boards typically take 1 to 2 weeks, depending on complexity. Other items have a lead time of 2 to 5 business days, based on current order volume. Cutting boards take priority.

Priority Service: A priority service is available for $75 for cutting boards/charcuterie boards and $35 for other products, moving orders ahead in the queue.

3. Payment Terms

Full payment is required upfront for all orders. Accepted payment methods include credit cards and cash.

4. Cancellations and Modifications

After estimate approval but before payment, design changes may be made with a $25 design modification fee. After payment, modifications or cancellations are subject to a $50–$75 fee depending on progress, as production typically begins within 24–48 hours. If materials have been used, refunds will also be reduced by material costs and $31/hour labor.

5. Returns and Refunds

Returns must be initiated within 30 days of the item being received. Custom items will be refunded at 50% of the total cost plus tax. Defective or incorrect items will be discounted or reproduced upon receiving evidence of the issue. Non-customized items in original condition, with packaging if applicable, and free of defects, will be fully refunded. Customers should initiate returns by emailing info@patriotscraft.com with their invoice number.

6. Shipping and Delivery

Orders will be shipped within 24–48 hours once packaged via FEDEX, UPS, or USPS. Expedited shipping is available for an additional $25. Local delivery is offered for $25 within the Austin, Texas area. Local pickup is free by appointment only.

7. Customer Communications

Customers will receive email updates regarding order status, including notifications for any production or shipping delays, as well as shipment tracking information.

8. Damaged or Lost Orders

Customers must contact the courier to file a claim for damaged or lost orders. Patriot’s Craft ships all products with insurance for the full value of the invoice. Once the customer provides proof of claim reimbursement to info@patriotscraft.com, production of a replacement will begin. Customers are required to submit payment for the replacement from funds received from the claim.